"Sorry, this shop is currently unavailable."

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Shopify Staff
Shopify Staff
705 43 118

Hi, @JosephFranklin 

Happy to help. I've just reached out to you via email so I can look into your account. 

Talk soon!

Elle | Social Care @ Shopify 
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New Member
1 0 1

Hello @Elle ,

My shop page currently state : 

"Sorry, this shop is currently unavailable." Would you be able to help me ? Send me an message if you need more details. Thanks !

 

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Shopify Staff
Shopify Staff
705 43 118

Hi, @Curteousn 

Happy to help! Can you please share your store's URL? 

Also, have you tried getting in touch with our support yet to look into this for you?

I will send you an email directly if you still need this looked into, I'm very sorry for the delay here! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

Hi Elle,

I have the same problem, can you help me here? I can't contact to the support from my account.

Thank you.

 

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New Member
4 0 0

Hi Elle,

I am also facing the same problem, Kindly help. I can't contact to the support from my account.

Thank you.

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Shopify Staff
Shopify Staff
705 43 118

Hi, @SpotOnForMe & @themassagester 

When reaching out to our support here, if you are unable to log in please select the option that you do not have a store. From there, you will connect to our support and they can help you with any account related issues once you are verified through the chat/call. 

Let me know if this helps! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Excursionist
23 0 2

Hi! I see the same error message saying "Sorry, this shop is currently unavailable" when clicking on the contact support > Log In page. What do I do? I really need help with something. 

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Shopify Staff
Shopify Staff
705 43 118

Hi, @ihaterattles 

To connect with our Support Team when you're having trouble logging in, please select the option that you do not have a store instead of logging in.

This will allow you to connect with our Support Team without logging in! Once you are connected, you will go through a manual authentication process with the Support Advisor then they can look into your account to determine the issue you are experiencing. 

Hope this helps! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Excursionist
23 0 2

@Elle Hey Elle, thanks for your response! 
However, there isn't an option that says I don't have a store - and continuing without logging in brings me to the shopify community.

This is what I'm seeing, look:

4.jpg

The first page where I go to when I need support:
1.jpg

Then I enter my store name:

2.jpg

Then this is what I see:

 

3.jpg

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Shopify Staff
Shopify Staff
705 43 118

 @ihaterattles 

The verbiage must have been modified, sorry for any confusion!

Please follow the steps in this video I created for you here. 

Thanks! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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