@LynneGardner1 you go in your Facebook Catalog Manager, select your catalog, click on a product, click edit, change the URL. But if your catalog is linked with Shopify, anything you change will be changed back to what it was eventually.
Hello Everyone. I got mine working again, but I went in a roundabout way. I am working with Square and not Shopify - but I thought I would share what I did:
Hope this helps! It's a roundabout way and not perfect, but until this whole shopping thing gets out of beta or whatever, it was the best option for me.
@Rustikheart Unfortunately, yes. That's exactly what I had to do. I tried to get in contact with FB / IG and a week later they finally responded and said someone else is dealing with it. I saw too many people on this forum say they were waiting 1-4 months with no solution. Changing my URL back was worth it to sell again on IG. If I ever hear of someone actually changing their domain successfully, I'll post about it here.
I don't know what to do because when I apply my domain was the same than now. The difference is, when I aplly my dns was pointed to my woocommerce host, and now my dns is pointed to another platform here in Brazil (sorry for my English).
I tried to change the domain in the catalog, just for test.. but didn't work because the domain is the same, what changed was the host of my site.. so.. before my website.com.br was pointed to hostgatorXYZ.com and now my website.com.br pointed to nuvemshopXPTO.com.
I don't know if the explanation was clear, but in my case the domain never change, just the host. I still have the domain I selected when I apply.
I think is not that simple..
I'm having the same issue. After speaking to someone from Facebook, they found this - "When you applied for Instagram Shopping, you had a domain that was approved, and when you changed it, the new domain will be flagged as not the "approved one." "
So you just need to change every product or the catalogs URL source to feature the original .myshopify.com at the beginning, rather than your custom URL.