First of all thank you for posting this, I’ve been struggling for a few days. I’ve done everything in the steps and re-added it all. I’m currently appealing it right now but quick question when I request to appeal is there something that should pop up after I submit? Once submitted it takes me to Facebook support mail but there is nothing that shows up.
Thanks again for the help!
Just to let you know that I have been struggling with this for months. I even received confirmation form Facebook that my Domain was OK and the issue was with Shopify instead about 3 months ago). I found this thread a couple of days ago and followed instructions which included removing catalogs, switching to personal and back to business profile and asking Facebook to UNLINK my shop. Not without having to explain the same many times to the rep but they finally understood my requirement.
1- Facebook said they send it to Internal team and they will contact me.
2- They contacted me after few hours asking for authorisation to unlink as explained here.
3- I approved by email and 24 hours laters got a reply saying that it was done.
4- I went to shopping option from Instagram and I added my domain again and submitted for review.
5- 10 hours later is all done and fixed!
Thanks everyone for sharing your experiences!
same here, I've been struggling with this issue for three months now.
I think the only solution is to contact facebook help center and describe in the best way possible the issue with screenshots as well, they will disconnect whatever the problem is and ask you for reapplying for instagram shopping, that's when I saw actually the name of my main domain that also my products use. so I finished the apply and a few days later the shop is back and works perfectly.
you all should concider that you mus CLAIM your domain in the Business manager.
Enter business manager, form the menu choose Brand Safety--> Domains---> Add Domain. add your MAIN domain and follow the instructions for claiming it and make business manager know that you own that domain.
I think I figured it out everyone!!!
under the domains in Shopify, you have to change your primary domain to your old URL, so for me it's chez-fleur-ca.myshopify.com
This will allow you to tag from instagram but at the same time will post to your new domain as well, so weather people go to your website or go from instagram, they will find the products on both. Hope that makes sense to everyone.