"This shop doesn't have a website yet. If you're the store owner, you can log in here."

Shopify Partner
3 0 0

Why does my store not work?

 

https://highlandus.myshopify.com/

 

Settings -> Account:

 

Member since

Sep 21, 2013

Current plan

Basic/Monthly

Account status

Active

 

Thanks

-L

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Tourist
9 0 1

Hi Lee,

It could be one of the two things:

1. Is it protected by a storefront password? Your shop will have a storefront password that makes shops unavailable to see while under construction. When its ready for the public to launch, then you can turn off the storefront password by going into Settings>Online Store and Storefront Password and uncheck the 'Password protect your storefront'. 

2. You listed the current plan as basic/per month so this shouldn't be a problem as it will have the online store that comes with this package plan. To view the plant type, you can go to Settings>Account and under Account Overview to be able to change the information you have there. More info: https://docs.shopify.com/manual/your-account/manage-account

Hope that helps in getting your store active,

Alan 

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Shopify Partner
3 0 0

Thanks for your reply, Alan.

My store does not have a section Settings>Online Store.

Perhaps that in itself is telling.  How is it that I have a "basic" plan, but no Online Store?

For what it's worth, I've had an online store for years, and sold many items through it.

I'd really like to talk to someone from Shopify but that doesn't appear to be available to me.

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Excursionist
19 0 4

I Call 24/7 and always get support... try calling Shopify?

Connor Beebe President and Founder www.StickerGuys.ca Connor@StickerGuys.ca Love Feedback! Send a Contact Us really easily on my site, or email me! Will provide Discounts and free products for quality feedback of my store.
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Highlighted
Tourist
9 0 1

Hey Lee,

I'll agree with Connor and try to get in contact with the support team for further help. 

What does it say in the Sales Channels under settings>Sales Channels and Installed Channels? 

 

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Shopify Partner
3 0 0

Looks like that is the problem... The online store is disabled.

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