"there was a problem loading this website" Refresh page button issue

AlanaBT
New Member
3 0 0

Hi,

I have been having an issue where my site come up against the issue where is has an error on a page (can happen to any page and it is not consistent) Error imageError image

Then when I press the refresh page button it appears to go backwards (see the URL address change). This then goes to a page which has no products attached. Anyone know what is happening or has experienced this before?

Once it has refreshedOnce it has refreshed

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Michal_Morek
Shopify Partner
813 71 132

Hi @AlanaBT 

I'm sorry for your inconvenience.

Try clearing your browser's cache end retry again.

Founder of Shopify agency - Accomplishify.com
If you would like to hire us as Shopify experts, please reach out via:
  • Email michal.morek@accomplishify.com
  • WhatsApp +48 507 613 425
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AlanaBT
New Member
3 0 0

Thanks Michael, I have done this however it comes up again (often on a different page) the next day. So I am essentially clearing my cache each day and still getting errors during the day. Is this normal?

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Michal_Morek
Shopify Partner
813 71 132

Hi @AlanaBT 

Hope you're having a great day!

Try to check the status of your store by going to: https://www.shopifystatus.com/

95fc32ae-3f07-49e6-ac8d-8a73e4757473.png

Founder of Shopify agency - Accomplishify.com
If you would like to hire us as Shopify experts, please reach out via:
  • Email michal.morek@accomplishify.com
  • WhatsApp +48 507 613 425
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