refund not going back to customer

New Member
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I just started my store and did a mock purchase and refund.  The refund has not shown up in my bank.  It shows refunded on the orders page and even gives me a time the order was refunded, but nothing on my card.

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Shopify Staff
Shopify Staff
314 36 56

Hi @mhoewing,

Hyde here from Shopify. Great question!

A refund takes up to 10 business days to be credited back to your customer. We have more information on the full process here. You can refund the entire order:
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And we have a video on how to do that here:

 

And these are the steps here:

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You can also partially refund an order:

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Steps here:

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I hope this helps, have a look through the help document and let me know if you have any more questions!

 

All the best, Hyde.

Hyde | Social Care @ Shopify 
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