refund not going back to customer

New Member
1 0 0

I just started my store and did a mock purchase and refund.  The refund has not shown up in my bank.  It shows refunded on the orders page and even gives me a time the order was refunded, but nothing on my card.

Shopify Staff
Shopify Staff
314 36 56

Hi @mhoewing,

Hyde here from Shopify. Great question!

A refund takes up to 10 business days to be credited back to your customer. We have more information on the full process here. You can refund the entire order:

And we have a video on how to do that here:


And these are the steps here:



You can also partially refund an order:


Steps here:


I hope this helps, have a look through the help document and let me know if you have any more questions!


All the best, Hyde.

Hyde | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog