restart shopify store after leaving.

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New Member
2 0 0

I had a shopify store then I stopped making payments for a month and lost it. When I went back sign up it says restart without losing a step which I assumed meant I could just start the subscription over again have everything like it was. Once I installed my printify, it has all my inventory but my domain is not connected and is not showing up under domains. When I try to connect my domain, it says A store with that domain name already exists. WTH. Can I get some help? Thanks in advance.

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Shopify Partner
20 1 6

Can you reach live chat?  That's going to be your best bet for a fast resolution.

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New Member
2 0 0

No, I can not find it.

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Shopify Partner
20 1 6

You can't find the live chat or you're having trouble logging in?  

 

The link that takes you to the main support page:  https://help.shopify.com/en/questions#/suggestions

this will ask you to log in if you're not logged in.

 

Here's the link to email:  https://help.shopify.com/en/questions#/contact/email

 

Also they do monitor Twitter, @shopifysupport, but it's slow.

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