shopify charging without any concern

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Shopify charged for for five months each $29. I have not used any services or product. Theu charged me through my pay pal. How do I know what they charged me for or how to request refund

Shopify Staff
Shopify Staff
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This is an accepted solution.

Hey there, @Auroraivy 


Bo here from Shopify Support.


It sounds as though you have not signed up for Shopify but you are currently being charged for the service, would that be correct? If that is the case I would recommend reaching out to our support team directly so they can track down these charges and resolve this for you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit and continue without logging into an account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


All the Best,


Bo | Social Care @ Shopify 
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