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shopify does not allow duplicate phone numbers

harryparker12
Visitor
3 0 1

Hello,

I have customers with 2 email accounts, an old email address or something.. but both accounts have the same phone number, is it ok? Shopify doesn't allow duplicate phone numbers so what do I have to deal with those ?

Accepted Solution (1)

LitExtension
Shopify Partner
4860 1001 1132

This is an accepted solution.

Hi Harry,

 

Shopify doesn't accept phone numbers duplicating because each phone number is unique. To be able to deal with this case, we offer you 3 solutions:

 1. You can change manually phone number of the second account.

 2. Remove manually the old account to create a new edited customer profile.

 3. Littextension migration Service can handle this, it helps you to change the customer phone number of the second account during migrating data.

 

If you have any question, feel free to contact us via Live chat for more details!

We look forward to serving you!

Best regards.

LitExtension - Shopping Cart Migration Expert
Check out our Shopify migration app to migrate your online store to Shopify

View solution in original post

Replies 8 (8)

Max
Shopify Staff (Retired)
583 19 93

Hi, @harryparker12

 

This is Max from the Shopify Team.

 

Much like the customer email, the customer's phone number also serves as a unique identifier and, currently, two customers cannot have the same telephone number.

When entering the number in this field ensure it's being entered in the international format and the length of the number is correct for the international prefix in use. For example, an Australian number would require the international prefix +61.

Have you tried removing the phone number from the old Customer account to then allow you to create a new edited profile for the customer? Check out this page for some details on how to make edits!

Let us know if that helps you make changes that best suit your customer, or if you have any more questions.

 

Cheers,
Max

To learn more visit the Shopify Help Center or the Community Blog.

LitExtension
Shopify Partner
4860 1001 1132

This is an accepted solution.

Hi Harry,

 

Shopify doesn't accept phone numbers duplicating because each phone number is unique. To be able to deal with this case, we offer you 3 solutions:

 1. You can change manually phone number of the second account.

 2. Remove manually the old account to create a new edited customer profile.

 3. Littextension migration Service can handle this, it helps you to change the customer phone number of the second account during migrating data.

 

If you have any question, feel free to contact us via Live chat for more details!

We look forward to serving you!

Best regards.

LitExtension - Shopping Cart Migration Expert
Check out our Shopify migration app to migrate your online store to Shopify
Aril
Tourist
3 0 4

This is not very smart of Shopify! We have companies as clients. Companies have multiple owners or employees. They provide their company MAIN number. How should we deal with that, we can not create a 2nd employee account whic is critical. 

MarkAajuLarsen
Shopify Partner
2 0 1

Agreed, we are experiencing the same, would be good to at least have the option to toggle whether or not phone numbers should be unique

 

gnicko
Tourist
8 0 1

Another example of why Shopify is not ready for "prime time". This may be acceptable for a "ma & pa" shop, but larger companies deal with other companies full of people who use the same phone number. How can this be brought up to modern day functionality?

kaganader
Tourist
3 0 2

This! This is a common problem/issue that I run into on almost a daily basis, either a one business buying from us that has multiple locations and one main business line and one main AP email address.

 

With Shopify restrictions on one email address, one phone number per account creates a huge issue when a company/business employees are placing orders.

gnicko
Tourist
8 0 1

In what wild stretch of the imagination is this a "solution"? How was it that Shopify didn't understand the needs of their customers to realize that the same phone number is used by more than one individual in a company or household? Somehow when Shopify contacts the people in my company they can "wrangle" the fact that all of us are using the main telephone number....

 

DebNZ
Visitor
2 0 0

this is not a solution, its very common to have two email addresses a work and a home email address with the same phone number listed...