Hope you can help me with this issue. I have a chatbot with growth-tool feature to add a a MESSENGER CHAT icon on my webisite by simply copying the JAVA script generated by this app to my Shopify. I pasted the same scrip both on the contact-us template and the product-template. This setup works perfect for a long time, however I as observe now the messenger chat icon is still visible only on my contact-us page but it is no longer on my product-page.
I already contacted my chatbot app support and they find no issue on their end, and I think I agree with them since the same scrip is still on both contact-us template and product template however only the product page is having this issue.
When i re-pasted the same scrip on the product template to test, the messenger chat icon actually shows up 1 time only.. meaning once you refresh the page it will no longer shows up again. Having said that i believe tat the script still works but there may be something on the Shopify or the product templates thats causing this issue
<!-- Your customer chat code --> <div class="fb-customerchat" attribution=setup_tool page_id="112747803606711" theme_color="#0084FF" ref="88498" greeting_dialog_display="show" greeting_dialog_delay=0 logged_in_greeting="Hi! How can we help you?" logged_out_greeting=""> </div>