shopify payments

New Member
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Been waiting for one month now to activate shopify payments and support barely answers or they say I am not allowed to use their gateway. My business is registered in the UK but as this is an online business I can manage it from anywhere. They say if I am not located in the UK, I can't use shopify payments.


Tried to explain that MY BUSINESS IS REGISTERED IN THE UK AND I'M ALSO A RESIDENT THERE but they keep saying I have to be physically in the UK.


"All accounts are manually reviewed periodically, and can be rejected at any stage if it is determined that the account is not eligible for Shopify Payments." - this is one of the answers I've got. So on Shopify logic, if you have an online store and want to use Shopify Payments, you are not allowed to go on holidays or outside UK, otherwise they will stop the gateway...?????