shopify test mode fails

New Member
4 0 0

I put the system in test mode to test the check out. However when i click the checkout the cart is disabled. NOW in test mode I am supposed to be able to test it using the test card info. Not working!!!!!!

Shopify Staff
Shopify Staff
1525 152 435

Hey there, @Dbean199 


Bo here from Shopify Support! 


Thank you for reaching out regarding this, it is a valid point. When an account is paused or in its 14-day free trial, the checkout is completely disabled, even when the payment gateway is in test mode. You can access your Shopify admin and edit your products when you need to, but your checkout is completely disabled. This means that customers can see your products, but they can't purchase them. In order to test the checkout, you need to be on one of our active plans. 

While you're on the Pause and Build plan, you can do the following:

  • Access your Shopify admin.
  • Access basic reports about your site's performance.
  • View your online storefront.
  • Accept manual payments using draft orders.


All the Best,


Bo - Social Care @ Shopify

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