ssl pending

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Tourist
7 0 2
hello could you help me since yesterday I linked my own domain to my shopfiy account but it stays on ssl pending? what can I do I have set everything as it is on your site.

greetings Marcel
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Shopify Staff
Shopify Staff
294 33 45

Hi, Marcel!

 

I'd be happy to look into this with you. A 'SSL pending' domain means the SSL certificate is still pending on that domain--meaning SSL is not ready to be active. You'll only be able to visit the domain through HTTP during that time. Pending SSLs should naturally transition to 'provisioned' once the domains are added and pointing properly.When you add your custom domain, a new SSL certificate is automatically created. This process can take up to 48 hours. During that time, you might see an error that reads SSL Unavailable in your Shopify admin and you might see a security error in your browser when you visit your online store.

 

Please feel free to provide the domain here and I'd be happy to do some troubleshooting for you! 

Oliver | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
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thanks for the comment, I have to do something else I hope the ssl works fast because customers can not pay now, my site is smartstorexl.com can you help me here.


Greetings Marcel
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Tourist
7 0 2
I have contacted my domain administrator, everything is set up correctly with your settings, it has been 48 hours since I added my domain smartstorexl.com to my store and it is still on ssl pending can you help me with this?

greetings Marcel
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Shopify Staff
Shopify Staff
294 33 45

This is an accepted solution.

Hi, @Marcel27 !

 

Thanks for reaching back out about this. I can certainly take a closer look with you. I've sent an email to the address associated with your Community account. Please respond to me there so we can get you authenticated and take a closer look.

 

Hope to hear from you soon!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
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the ssl problem has been solved
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New Member
1 0 0

Hi I'm having the same problem. My SSL have been pending for 5 days and costumers have contacted me saying they cant checkout. Please can someone advise me on how to fix this

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New Member
1 0 0

I've recently finished creating my Shopify store and bought my first domain off GoDaddy and I'm ready to start my launch but my page says it's not secure. My domain list says that the SSL is still pending. I've been trying to get it to say completed for so long now and nothing is working. Please someone help me out with this. My domain name is thesilkybeauty.com.

Thanks,

Alexander

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Tourist
4 0 1

My account has been saying SSL pending for many days now and its seriously affecting my launch. Can anyone help please?

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New Member
3 0 0
Hi oliver,

I have a problem with SSL pending. I have transferred my domainnaam to shopify. Now i have like for already 2 weeks SSL pending... what can i do?? I have asked my old website provider and they said i had to ask you guys about this.. because they don’t own anymore the dns settings.. so i want to ask what is wrong? Can you please help me.. i need to launch my website ..

Greats
Josephien
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