Hi! I'm having a problem with this too. I bought my domain on namesilo and was going to launch my store today. Now I have to wait 48 hours to be able to launch my store which is very frustrating. My domain is connected but says "SSL pending" and I am unable to even access my own website now. My domain name is www.uvcleanpristine.com
Help is very much appreciated, thank you!
Hi everyone! I was just as frustrated as you are!
The 'help me' prompts kept taking me around in a never ending circle but eventually I got some help! When you sign in and go to the help me pages, type in your problem (ie. SSL). Scroll down to where is says 'get support' and hit the 'continue' button. From there you can email or start a live chat with a Shopify expert. I did the chat, but disclaimer, the conversation dropped out 3 times during the process of fixing the problem and every time I had to start from scratch with a new expert. It was frustrating to say the least.
The first expert wasn't overly helpful as they kept saying to contact my Domain provider. I did that and my domain provider said all was fine.
The second expert on chat worked out that my 'domain history' had 'AAAA' showing and this needed to be deleted. (This doesn't make any sense to me either, but the domain people understood it and deleted it. From here the expert had to reset the SSL request on Shopify's end. From here it can take 24 hours for the SSL certificate to come through and for your website to work, mine only took about 2 hours.
Hope this helps!!