store became unavailable

New Member
1 0 0

Good morning,

My ticket number is 20705451. I recently started building my website with shopify through the free trial.  When I went to put in my card information after the second day, The store became unavailable  Can someone please help me.

Thank you

Shopify Staff
Shopify Staff
1037 87 116

Hi @seasonseuphoria,

Ted here from Shopify, thanks for posting your query! 

Sometimes when merchants select a plan, Shopify's system will close the store so that it can be manually reviewed by our Risk Department. This only occurs for new accounts created just so we can verify the account for security and fraud prevention reasons. As the store is now unavailable, I do believe this is the issue but I have emailed you privately so I can help authenticate the account and take a closer look. Please note that if the account is under review with our Risk team, then it can take a few business days for them to complete the review. They will get back to you as soon as possible once it's completed. 

Many thanks, 

Ted | Social Care @ Shopify
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