Ted here from Shopify, thanks for reaching out to us!
It sounds as though your store might be under review with our Risk Department. This review is standard for new accounts so Shopify can make sure the store is compliant with our Terms of Service before it's published. Reviews can take a few days to complete but if you have spoken with one of our Support Advisors previously, then it's already with the correct team. If not, please reply back to my private email so I can authenticate your account and raise this further.
If there is anything else I can help you with, please let me know, I'm happy to help!