store with that domain name already exists

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Tourist
3 0 1

Hi,

I am trying to connect my domain in shopify the system throws an error :

There is 1 error:
  • A store with that domain name already exists

kindly help with this.

i did manual set up of DNS (domain) as per the shopify help guide but still

 

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Shopify Staff
Shopify Staff
1055 88 117

Hi @kashimac,

Ted here from Shopify, thanks for posting your query and for sharing that example.

It appears as though the custom domain you are trying to add to your account is attached to a different Shopify store. Have you previously added the domain to a different account? If so, you can transfer the domain to your new Shopify store as mentioned in this guide. If not, our staff can assist by verifying that you are the domain owner and have it removed from the other account. If this applies to you, please let me know and I'll pop you an email privately to help authenticate those details. 

How are you finding Shopify so far? If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
3 0 1

Hi,

I have not added the domain to any other account and in fact i registered the domain a day before and when i try to link the domain to shopify the error occured.

Yes i am the owner of the domain.

Attached screen shot that display the owner.

Removed

Kindly Resolve the Issue.

Regards,

Kashinath

 

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Shopify Staff
Shopify Staff
1055 88 117

This is an accepted solution.

Thanks, @kashimac! As per our chat via email, that's sorted for you now and you should be able to add the domain to your own account. 

Have a great day! 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
3 0 1

Yes it has sorted out, i could able to get connected to my domain