store with that domain name already exists

Solved
kashimac
Tourist
3 0 1

Hi,

I am trying to connect my domain in shopify the system throws an error :

There is 1 error:
  • A store with that domain name already exists

kindly help with this.

i did manual set up of DNS (domain) as per the shopify help guide but still

 

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Ted
Shopify Staff
Shopify Staff
1200 111 125

Hi @kashimac,

Ted here from Shopify, thanks for posting your query and for sharing that example.

It appears as though the custom domain you are trying to add to your account is attached to a different Shopify store. Have you previously added the domain to a different account? If so, you can transfer the domain to your new Shopify store as mentioned in this guide. If not, our staff can assist by verifying that you are the domain owner and have it removed from the other account. If this applies to you, please let me know and I'll pop you an email privately to help authenticate those details. 

How are you finding Shopify so far? If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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kashimac
Tourist
3 0 1

Hi,

I have not added the domain to any other account and in fact i registered the domain a day before and when i try to link the domain to shopify the error occured.

Yes i am the owner of the domain.

Attached screen shot that display the owner.

Removed

Kindly Resolve the Issue.

Regards,

Kashinath

 

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Ted
Shopify Staff
Shopify Staff
1200 111 125

This is an accepted solution.

Thanks, @kashimac! As per our chat via email, that's sorted for you now and you should be able to add the domain to your own account. 

For anyone else reading this, please contact our support here (Support > Contact Support in the main menu) for further assistance. Our Facebook and Twitter support are also available 24/7 if you would prefer. 

Have a great day! 

Ted | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

kashimac
Tourist
3 0 1

Yes it has sorted out, i could able to get connected to my domain

Khan01
Tourist
23 0 1

Hello Ted,

I am not able to access the support page and I am having the same problem.

Can you please help me out on urgent basis.?

 

Best Regards

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Nick
Community Moderator
Community Moderator
3786 357 742

Hi @Khan01,

Nick here from Shopify. 

This is something we'd need to access your account in order to resolve. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our support team here and log in to your account to create a support request.

Once you click the link for the support team, log in and follow the steps, then add something to the search box and click "Search"

01-02-wxh8i-hnlal

Once you click search you will see a button at the bottom of the page to contact support that looks like this: 

01-03-i5m7k-cty08

Click continue to take you to a screen which gives you the support options such as live-chat, e-mail or callback: 

01-04-t4oya-d86ou

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Khan01
Tourist
23 0 1

I have been trying to access the support team/Help Center since yesterday (The link that you provided lands me on an error page "Safari can't open the page") . The page just doesn't seems to load at all.

Can you please help me out in resolving this issue as soon as possible.?

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Nick
Community Moderator
Community Moderator
3786 357 742

Hi @Khan01,

Can you try and open it on a different web browser (Chrome, Firefox) or in an incognito mode and see if it opens for you then. Because we can't assist with store specific issues in the community right now, I'm unable to look into your store admin about this and it requires someone to investigate that further. 

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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