suspected fraudulent Purchases

New Member
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Question-related to possible stolen credit card, the same person placed 4 orders for the same item at my store, yet the billing and shipping addresses that the purchaser had used at the time of placing the orders was not matching with card information ( according to Shopify Fraud warning ), I had fulfilled the first order not knowing this might be a fraudulent transaction, but when I saw the same person ordered again the same item three more times, this made me almost sure that this could be a Fraud case. 

two questions:-

1- what should I do with the three other orders which I didn't fulfill and it shows that all paid for,   

2- how to deal with the first order which I fulfilled ( and it was paid for as well by the suspect person ) and when I check the order status with the Aliexpress store it was fulfilled with the message {Parcel Status Shipment dispatched}



Shopify Staff
Shopify Staff
441 48 97

Hi @AAlothman,

Hyde here from Shopify. Great question!

The thing you want to avoid is fraudulent orders, ie. customers who place an order and then find a reason to open a chargeback with their bank against you. Here is some more information on chargebacks for you to go over.

Really with any online store your best recourse is preventative: trying to prevent orders being placed on your store that are potentially fraudulent.

Your best way of doing this is a combination of Shopify's own fraud analysis algorithm, which cross-references billing and shipping addresses with card details and names to try to ascertain the credibility of the buyer, your own investigative efforts by using our Fraud Prevention Tips, and by using the Fraud Filter app.

Another thing you could try doing is ensuring you are manually authorizing your orders, instead of doing it automatically. This will give you the opportunity to have a look at the order to see if anything seems off to you. You could cross-reference with the fraud prevention tips I listed above. You'd change this setting by going to Settings > Payments:



You could then once again place details from the suspicious orders into your Fraud Filter app. I would recommend cancelling the orders immediately if you have any suspicion they may be fraudulent. 

If you're based in the US, you may also be eligible for our Fraud Protect feature, which is a type of insurance against chargebacks. Only businesses that meet certain criteria are eligible for Fraud Protect. For example, your business must be based in the United States and must use Shopify Payments. If you see a Fraud Protect section on the Shopify Payments page in your Shopify admin, then you are eligible for Fraud Protect.

I hope this all helps, but do let me know if you have any further questions.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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