switch from pause and build to basic plan

New Member
2 0 0

currently I am billed on the 19th of each month with the pause and build plan and have $11 credit left from the pause and build.

I would like to switch to the basic plan on the 11th of November, one week before my pause and build plan would be re-newed.

My question is, will I receive any credit from the $9 which isn't fully being used before I'm already activating a basic plan?

Thank you,
Dimensions of Ahimsa

Shopify Staff
Shopify Staff
313 27 67

Hi, @dimensionahimsa!

I'm Miles from the Social Care team at Shopify. I'm excited to hear you're ready to switch over to the Basic Plan! I'm hoping that means you're ready to launch your store which will be such an exciting time for you.

If you switch over to a new plan mid-cycle, you'll automatically get a pro-rate credit for any unused portion of your current plan. For you, this would mean your $29 charge would be minus the $11 currently in credit, and approximately $2 from the remainder of your current plan. This would mean you'd be charged around the $16 mark when you make the switch to the new plan.

When you go ahead with the plan change, you'll be shown the charge before submitting your payment and you'll see a breakdown of the charges as well. It will show the total amount, minus any credits so you can be sure that you're being charged the right amount. Our "Manage Billing" guide has a great section talking about our billing credits work, so please check it out if you have any questions.

It sounds like you're almost ready to launch your store, which means it's time to market! I recommend checking out Shopify Compass. Shopify Compass provides you with webinars and courses on things like store design, marketing and more. It's 100% free for everyone and new content is being added all the time. This program will help you drive more traffic into your store and also convert that traffic into sales.

Have you heard about the Shopify Blog? It's got loads of great content on ways for you to drive sales into your store. I've got some great recommendations below that I'd recommend taking a look at:

Driving Traffic but No Sales?
* We give you 13 steps to improve your conversions.
* Who is your target audience, and does your sites look and feel cater to them?
* Is your business trustworthy? (Also see the next recommendation below for more on this)

The 39-Point Store Trust Checklist
* Work through a checklist to make sure your store is trusted by potential customers.
* Look at the "nice to haves" vs "must-haves" in your store.
* Do you have essential information for your customers to view, like policies?

Good luck with your launch. Please let me know if you need anything at all.

Miles | Social Care @ Shopify 
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