Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
Sorry to hear you are having trouble accessing your account. I will need to take a close look at your account to see what is happening. In order to do so, I will just need to verify you are the account owner. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I can investigate further for you.
Lulu | Social Care @ Shopify
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