this shop is unavailable

New Member
3 0 0

Hi there!

I'm having issues with my shopify store. I'm unable to access my store even my store was live everything was running good but today I just tried to login to my account and shopify just start showing the message attached below.



Shopify Staff
Shopify Staff
455 53 75

Hey, @ehti!


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


Sorry to hear you are having trouble accessing your account. I will need to take a close look at your account to see what is happening. In order to do so, I will just need to verify you are the account owner. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I can investigate further for you.


Speak soon,



Lulu | Social Care @ Shopify
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New Member
3 0 0
Hi Lulu!
I hope you are doing great and everything is going well on your side.
I'm having trouble with my account. What details you require from my side?
Many thanks for your response.
I'm looking forward to hearing from you.
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