transfer domain from WIX

Solved
BettyToddy
Tourist
9 0 1

I was with WIX and my domain expired so I applied to transfer to Shopify and paid my $14 and now it says that my domain is connected by my website shop isn't online? I have no idea why? Do  

I need to edit settings somewhere???

As its the run up to Christmas I really need my website online.

Any help greatly appreciated.

Thanks

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r8r
Shopify Expert
1437 157 478

cases like this one are much easier to work on, if we know the domain name!

did you talk to Shopify support yet?

thanks, Mario 

Mario Rader [he] ★ If you want to achieve greatness, stop asking for permission. ★ Studio Mitte
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Victor
Shopify Staff
Shopify Staff
952 83 224

This is an accepted solution.

Hi @BettyToddy,

This could be happening for a number of reasons, and as @r8r said, we'll be better able to help you here if you could share the domain in question. Please let me know the URL you are referring to and I'd be happy to take a closer look at the situation and try and assist you in getting your store online.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Butterflyriver
New Member
2 0 1

This same thing just happened to me and my site is still down:

riverbottombutterflies.com

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r8r
Shopify Expert
1437 157 478

@Butterflyriver – the DNS settings seem fine and I can access your site just fine right now!

Mario

Mario Rader [he] ★ If you want to achieve greatness, stop asking for permission. ★ Studio Mitte
• Meine Antwort war hilfreich? Hinterlass bitte ein Like.
• Meine Antwort hat Dein Problem behoben? Bitte akzeptiere sie als Lösung.
• Ich hab dir etwas erspart? Ich freue ich mich immer über eine kleine Aufmerksamkeit
• Ja, ich biete Shopify-Services & -Entwicklung und freue mich von Dir zu hören!
• Bitte teile einen Link zu der Seite, deren Problem Du in deinem Beitrag beschreibst!

• Yes, I provide Shopify-services & -development. Feel free to get in touch!
• Please share a link to the site, which you refer to in your problem description. This incredibly increases the chances of you receiving a useful answer!
• My answer was useful? Please leave a Like.
• My answer solved your issue? Please accept it as the solution.
• I saved you time or money? I'm always happy to receive a little thank you.
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Butterflyriver
New Member
2 0 1
Looks like it just took a few hours to re-load, but yes it's working now!
Thanks!
Victor
Shopify Staff
Shopify Staff
952 83 224

Hi @Butterflyriver,

I'm glad to see that the issue now seems to be resolved on your end, and the site loaded fine for me on mine. Please let me know if you experience any other issues.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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