updated payout bank account

New Member
9 0 0

When I attempt to update  payout bank account , it says that I have the old account is  wrong.  Well Perhaps thats why the payment failed in the first place because I put in the wrong account.  So now when I try to update it it won't accept the correct number.  What should I do.  ?  I need to update this payout account.  

Shopify Partner
371 51 67

Hello @Tribalprimal !


Make sure you are following this process of updating Bank Payout.


In the Shopify Payments section, click Manage.

Under Payout bank account in the Payout details section, click Change bank account.

Enter your old bank account information and your new bank account information, then click Save.

If stills gives you the error you can tak the screen shot and contact to shopify live support chat and explain your case to them with a screen shot it will sort out.


Hope this helps!


Digital Artisans

Hatim Ayoub | Designer | Developer
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Shopify Staff
Shopify Staff
935 105 164

This is an accepted solution.

Hi @Tribalprimal,

Hyde here from Shopify.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our help center and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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