This is Ren from the Shopify Support team, thanks for reaching out.
Can you tell me a little more about your plan and the plan you upgraded to? What changes were you expecting to see? Any further details will help me determine how to best approach the issue and how to help you out the fastest. Here is a list of all of our plans and features.
Looking forward to helping you out.
Ren | Social team @ Shopify
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