volunteer driven charity/Not for profit

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We would be interested in hearing from volunteer based organizations where various individuals are interfacing with the public, selling product, and using shopify. In other words, is the platform simple enough to permit input from more than one person? How much training would be needed for each? In the event of errors, omissions etc., with a customer standing by waiting for a completed transaction,  is it possible to secure quick support, and by what means?