webp customer upload (in form with upload file) need jpg

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Excursionist
42 0 8

Is there any way to get a .jpg when downloading the image from the order that my customer uploaded with the upload file function?   the webp doesn't show the image in adobe bridge or windows explorer,  it has a long alpha/numeric-name so we don't know what customer / order it belongs to when doing a browse.  and regardless of downloading the plugin for photoshop it's causing issues.  

Any easy tweak to this?

Thanks

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New Member
1 0 0

Did you find a solution, I am having the same issue. 

 

The customer uploads an image file, I see in the orders page when I hoover over the picture that is a jpeg extension address, but when I click the image it download a webp.

 

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New Member
1 0 0

Hi,

did u find any solution? I'm having the same problem.

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