Aria here, one of the Social Care gurus at Shopify.
Without being able to see your store and domain, it's difficult for me to establish exactly what is happening.
Please share your URL if you feel comfortable with that. Which company did you purchase it from?
I would recommend you log into your domain account and take a look at your DNS (Domain Name System) settings. The A record should be pointed to Shopify's IP address which is 220.127.116.11. The CNAME should be pointed to shops.myshopify.com. It's important to ensure you only have one A record.
You can find out more about how to set up a third-party domain in this guide.
If you purchased your domain directly from Shopify, it's possible there was a glitch in the setup. Please reach out to our support so that we can authenticate you and solve this problem for you. You can find our contact details here.
I'd love to help you resolve this. Please let me know how you're getting on.
Hey, @LVCAyoub !
Your domain is not set up correctly, you will need to edit your DNS settings. The A Record needs to point at Shopify's IP address which is 18.104.22.168 and the CNAME needs to point at shops.myshopify.com. Normally when you purchase a domain from Shopify, this setup happens automatically but it seems there was some sort of glitch in this case.
To edit your DNS settings, go to Online Store > Domains > Manage
You would then click on 'DNS Settings' at the top of the page, just under your domain name:
Let me know how you get on.
could you please help me about similar problem, today evening i cant login my website also cant go any page of website, my website is https://lupsoftware.com and i had transfered my domain to shopify before from other company, it was working nice before
If I was to guess, I'd say you received emails to authenticate your domain and failed to click on them, resulting in a domain suspension. Without being able to look at your account, I can't confirm this for sure. Please reach out to us at Shopify Support to allow us to authenticate you so that we can access your account and tell you what is going on. If necessary, we will be able to resend the email to you to solve the problem.
@YK-1 , it looks like you managed to resolve the issue with your store. If this is not the case, please also reach out to us at Shopify support so we can authenticate you and solve it for you.
I can see you already reached out to our support team for assistance.
Please reply directly to the email if you have further questions.
Today I connected my Shopify store with a third party domain name and it shows the site can't be accessed. Please let me know how to solve it.
The domain name is www.techiebuddyofficial.com.