websites not working

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New Member
1 0 0

whenever I put my store link on url it shows" This  sites can't be reached".

and Status of domain says  setup in progress . what is the problem  ...  

Really appreciate your feedback.

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Shopify Staff
Shopify Staff
575 20 183

Hey @uzwalsuperdeals!

 

Aria here, one of the Social Care gurus at Shopify.

 

Without being able to see your store and domain, it's difficult for me to establish exactly what is happening.

 

Please share your URL if you feel comfortable with that. Which company did you purchase it from?

 

I would recommend you log into your domain account and take a look at your DNS (Domain Name System) settings. The A record should be pointed to Shopify's IP address which is 23.227.38.32. The CNAME should be pointed to shops.myshopify.com. It's important to ensure you only have one A record.

 

You can find out more about how to set up a third-party domain in this guide.

 

If you purchased your domain directly from Shopify, it's possible there was a glitch in the setup. Please reach out to our support so that we can authenticate you and solve this problem for you. You can find our contact details here.

 

I'd love to help you resolve this. Please let me know how you're getting on.

Aria | Social Care @ Shopify
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New Member
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Hi,

The same problem here with my store (https://lvctradition.com/)?

I don't undertand why I have this issue with my website as everting is ok: payment, domain..etc

 

Can someone explain?

 

Regards

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Shopify Staff
Shopify Staff
575 20 183

Hey, @LVCAyoub !

 

Aria here. 

 

Your domain is not set up correctly, you will need to edit your DNS settings. The A Record needs to point at Shopify's IP address which is 23.227.38.32 and the CNAME needs to point at shops.myshopify.com. Normally when you purchase a domain from Shopify, this setup happens automatically but it seems there was some sort of glitch in this case. 

 

To edit your DNS settings, go to Online Store > Domains > Manage 

 

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You would then click on 'DNS Settings' at the top of the page, just under your domain name: 

 

19-10-mh3vc-8ybkg

 

 

Let me know how you get on.

Aria | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I’m having trouble with my website. When I search it in on the web browser it showing a blank page.
My website is youngkingsbarberstudio.com. Will be gratefully appreciative to resolve this

Thanks
KT
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New Member
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could you please help me about similar problem, today evening i cant login my website also cant go any page of website, my website is https://lupsoftware.com     and i had transfered my domain to shopify before from other company, it was working nice before

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Shopify Staff
Shopify Staff
575 20 183

Hey, @LupSoftware!

 

If I was to guess, I'd say you received emails to authenticate your domain and failed to click on them, resulting in a domain suspension. Without being able to look at your account, I can't confirm this for sure. Please reach out to us at Shopify Support to allow us to authenticate you so that we can access your account and tell you what is going on. If necessary, we will be able to resend the email to you to solve the problem. 

 

@YK-1 , it looks like you managed to resolve the issue with your store. If this is not the case, please also reach out to us at Shopify support so we can authenticate you and solve it for you.

 

Thank you!

 

 

Aria | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi, i remember i had verified by clicking at my mail just i had opened it
in secret browser, maybe had error because of that, i generally using
browsers in secret windows for no need to delete cache and past time in the
future
i cant login my shopify still couldnot login, can you send me verify domain
mail again? can you fix my shopify please
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Shopify Staff
Shopify Staff
575 20 183

Hey, @LupSoftware!

 

I can see you already reached out to our support team for assistance.

 

Please reply directly to the email if you have further questions. 

Aria | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hello Ma'am!

Today I connected my Shopify store with a third party domain name and it shows the site can't be accessed. Please let me know how to solve it.

The domain name is www.techiebuddyofficial.com.2.png3.png

 

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