where can I see emails that shopify send?

23 0 2


I recently started to get some orders 

now shopify uses the email that I provide it with to send email to customers 

for example : order confirmation emails 

but when I go to my email inbox in "sent" section I don't see any massages were sent from this email

Shopify Staff
Shopify Staff
209 75 36

This is an accepted solution.

Hi @ali426

June here from Shopify. Congratulations on your recent orders!

You've got it, so the email address your customers will see as the sender when they receive their order confirmation emails is the one you've entered under Settings > General > Store details > Sender email. That said, these notifications are really being sent from your Shopify admin, rather than your own email inbox, so that is why you're not seeing them in your Sent folder.

If you are ever curious to take a look at your order confirmation email, you can visit Settings > Notifications > Order confirmation > Actions > Preview. You can even select Send test email for the full customer experience! Your test email will be sent to the address you've listed under Store contact email in your General settings.

If you're ever interested in editing your notification templates, we have some examples of how you can do so here - bear in mind you can always revert your template back to its original form by selecting Revert to default below the template editor.

Hope this helps! Please let me know if you have another other questions about managing your customer notifications.

June | Social Care @ Shopify 
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23 0 2



thank you very much 

that was very helpful 

New Member
1 0 0

Yo para avisar de la disponibilidad de nuevos masajes a nuestros clientes de Sadhana Massage Center lo que hacemos es enviar un correo informativo.