www and non-www redirect

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New Member
18 0 0

Newbie here ... 

If you navigate to my website via cottagebotanicals.com (without the www prefix) I get a message from shopify saying that my site does not exist. However I noticed on a friends phone that once we put in the www.cottagebotanicals.com it worked. 

How do you fix this redirect problem so that if anyone visits my site they can type the www or choose to omit it and it goes to the same place?

Thanks for the advice!

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Shopify Expert
10006 116 1820

You need to complete the domain setup:
https://docs.shopify.com/manual/settings/domains/primary-domains

Both 

www.cottagebotanicals.com

and

cottagebotanicals.com

need to be added. I would guess that you've not added the latter.

 

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New Member
18 0 0

Does it matter which one is my primary domain?

Thanks!

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New Member
18 0 0

Works now.

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New Member
2 0 1

I'm having the same issue, if I switch from one to the other, will anything detrimental to my site happen?Screenshot 2020-11-16 at 20.16.32.png

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