Custom Success Specialist (HTML|CSS) at Digismoothie (Candy Rack, Gift Box)

Shopify Partner
8 0 1

Hi all,

We are looking for a new member of our Customer Success team, preferably located in North America (or a similar time zone). This remote role is ideal for someone who loves Shopify and helping other merchants. 

Things you will do

You'll be providing customer and technical support to our clients (99% via chat or email), integrating our apps (mainly Candy Rack and Gift Box) into their templates, investigating possible incompatibilities, and answering their questions. Your goal will be to keep merchants happy and satisfied with our apps. As we're a small team you'll be working with all of us.

This could be either a full-time or part-time position. You will need to take initiative and ownership while having minimal supervision. 

Most of our clients are in North America so we are looking for someone based in the appropriate time zone.

What you should have

  • Great communication skills (fluent in English). You should love interacting with customers and thrive in cross-functional team environments. A customer-centric mindset is a must.
  • Deep understanding of the Shopify ecosystem and platform in general. Ideally, experience with some of our apps.
  • Good understanding of front-end technologies such as HTML5 and CSS3 (knowledge of JavaScript and Liquid is a plus).
  • Positive and creative mindset. You should be excited about being a key part of our product development team. You should also be creative and come up with out-of-the-box solutions and workarounds when needed.

Who are we

We are Digismoothie and live e-commerce. That's why decided to take a jump and start building Shopify apps. We're a customer-centric company and dedicated to building apps with great UX and offering the best support we can.

If you are interested in this role, please send us your CV to Screenshot at Oct 23 11-01-46.png. Thank you.

Offer extra services to your customers via beautiful pop-up
72 0 3

Hello @Digismoothie ,

Hope you are doing well!!

I'd Glad to assist you.

Email Sent with details, please check.

Thanks and Regards

Carter W

538 18 20

Hi @Digismoothie 

I hope you're doing great!

I would be happy to work with you. Please give me a suitable time to discuss your requirements.

Also, add me over Skype id- live:jennifer.wcoast or Email-

I look forward to your response!

Stay Well