Google mechants suspended need help

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New Member
2 0 0

My merchants account suspended because of " Account suspended due to policy violation: Misrepresentation of self or product (Untrustworthy promotions)"  can anyone help me solve this problem?

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Excursionist
69 0 3

Hello,
Greetings

 

I'd Glad to assist you.
PM Sent, Please Check.

 

Very Best Regards
Carter W

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Community Moderator
Community Moderator
3385 252 603

Hi @atcomdirect,

 

Nick here from Shopify. 

 

Have you reached out to Google directly about this at all yet? This seems like something very Google-centric and related. I did some investigating for you on this and found a forum from the Google Merchant Center which could help and point you in the right direction for the best next steps. You can see it here. It touches on having your account suspended due to a policy violation also. 

 

All the best, Nick

Nick | Community Moderator @ Shopify
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Tourist
8 0 4

Did you ever get this resolved? Looking online, many merchants are facing the same suspension reason since March

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