Klaviyo and automated emails

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New Member
1 0 0

Hey !

I just installed klaviyo on my store to use it for my email campaigns. 

I am pretty new on shopify and I had some problems.  Example- Order confirmation emails , was sended twice on my costumers. One from shopify and one from klaviyo. 

My question is which shopify automated emails can not be turned off ?

I would prefer to use klaviyo for all because its pretty easy to set up and design.

 

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Tourist
14 0 1

@KlaudioRoshi How are you doing?

Do you need an expert that can help you to remove the Shopify flow so that only Klaviyo remains.

Know more here

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Shopify Partner
59 9 16

Hi there, 

All transactional notifications (order confirmation, cancellation, shipping, etc.) cannot be disabled from Shopify. The one you can disable—and use Klaviyo's own—is the cart abandonment mail, which can be done by going to Settings > Checkout.  

Creative director / Partner @ MALVI
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