Add a customer to a completed POS order

New Member
1 0 0

Wow! still nothing? We are considering moving to shopify POS & this may be a deal breaker for us. 

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Tourist
3 0 0
Yeah. Just migrating from Vend because of its truly abysmal track record of resolving tiny but crucial workflow issues. I had hoped that Shopify would be better at listening to its customers- apparently not...
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New Member
1 0 0

Thank you so much! 

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New Member
1 0 0

I was looking for a solution as well when I found this post from 2015. Its Oct 2019, has anything been done on this? Now that reviews and CRMs are tied to email, it is REALLY a pain when email is not attached to an order. I have several POS orders that need email added. It's not always easy to get it while checking someone out. Please advise.

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Shopify Partner
129 6 14

Just ran across this old, long thread and would echo the sentiments. While you can tag a customer's e-mail and shipping address after the fact in the web admin, this doesn't actually link the real Shopify customer record with the order. Which is a big deal. For integration purposes we need to link these. Either that or if there was an option to require a customer to be identified for each POS transaction where the operator doesn't shoot themselves and us in the foot.

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New Member
4 0 0

Agreed with Greg.  Maybe in Canada they aren't concerned about getting the contact information for a customer that decides to pay with a personal check, because everybody has money and no checks bounce.  But in the US, personal checks sometimes are not good and a customer account/name/info really needs to be attached to that POS order.  The clerk ringing up the order is not happy when he/she forgets to do that, and the check bounces and the clerk ends up having to pay for that order.

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