It's been almost two years since this thread was created an this is still an issue. I have people that work for me who aren't as diligent about inputing customer info. There needs to be a simple way to add a customer to a transaction after it's been closed. This makes tracking their orders, how much they've spent, and other reports difficult to run because the customer's info is potentially in multiple locations, rather than one. Please fix this issue, and soon!
Come on Shopify! You guys are clearly adding more and more POS users to your platform. It is becoming imperative that we have brick and mortar as well as online presence if we are to survive in this day and age of retail. Simple fixes like this should just be done, why wait until you piss off a bunch of customers before you do anything about it? The answer you guys always give is, "go check out this app" that costs us more money. I am spending around $150.00-$200.00 a month with Shopify and apps just to get the basic things i need to run a successful business. I am personally getting sick and tired of being nickle and dimed to death because you all want to pass the buck to some third party developer that half the time doesn't integrate correctly anyway. Please just fix our issues when they arise.
The inability to edit customer information on completed orders makes it impossible for me to implement a rewards system at this time. I have customers who appear as different names depending on which credit card they swipe, and if they use a different email address, forget it. I would love the ability to merge or edit customer accounts so that all of the customer's purchase history is in one place. The fact that this still isn't possible after multiple years of requests from Shopify users doesn't speak well of Shopify's data design and underlying architecture.
Shopify, please, please, address this issue. It is ridiculous that after all these years, this most basic of functions is not available. I am so tired of POS issues being unaddressed. Meanwhile, other, less useful functions are being added all the time. I am getting so annoyed with this being continually overlooked.
We're just new with Shopify POS and we encountered problem at day one...! We would new that badly, as all ou staff is new with the software as well they forget (many times) to assign the client to the sale.
Also, this is needed for keeping track of each sale of a customer.
I would suggest also to add the possibility to force (by configuration) the employee to assign a sale to a customer.
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