We often take orders in our store for items that must be shipped - sometimes to an address that is different from the customer's default address. It's tedious to enter the information on our POS iPad. Is it somehow possible to draft an order on a computer and then pull it up on the POS system to accept credit card payment?
I can see how to make draft orders, but is there any way to then access those orders in the POS system to accept payment?
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I'm Aria, a Social Care guru at Shopify.
When you create a draft order, it is emailed to the customer for payment. We don't have a way to link it to POS for payment. If you have an external card reader, you could just mark the draft order as paid but if you're using Shopify Payments, you would need to create the order on POS.
If you can explain further why you're finding it difficult to create the orders on POS, I can send a feature request for you. You only need to enter one address for each order, you don't need a billing address like you do for online sales. If the customer has ordered from you before, you can just search for them and select them from the list so you don't need to enter the address at all. Does that help at all?
Social Care Guru
Thanks for your reply Aria. The challenge for entering the information on the POS is that we are typing everything on an iPad at our counter. Entry on the iPad software keyboard is a slow affair at best, and it's especially frustrating if we have a line of customers waiting to purchase. We're going to add a bluetooth keyboard and see if that helps, but it would still be easier for my staff to enter the info on their computers which site on the desk behind the counter.
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