There's a lot of factors involved with bringing feature requests to reality. We have hundreds or even thousands of requests at any given time. In some cases, we only have 1 or 2 requests for a feature so in that case, there's less chance it would be built. The more merchants who request the same thing, the higher the chances our developers will understand the need and help to make it happen. Even then, it can take months or even years by the time it gets built and put through the testing stages.
In all cases, we ask merchants for specific reasons the current situation is difficult for their business and what workarounds they need to do. If you can provide that sort of information, we can add your store to the feature request. When our developers get a solid understanding of the reality merchants are experiencing, it helps them to understand what needs to be built on our platform to make your business easier or to help you make more money or save money.
Feel free to let me know how this is affecting your business specifically and I'll be happy to pass this along to our developers.
Just in case you missed it, we have released an app that takes care of this problem and are working on improving it to handle more use cases as well. You can find it here: https://apps.shopify.com/draft-orders-for-pos. It has a 5 day trial so you can easily check it out and test it to see if it works for your store.
It also works well with things like BookThatApp and all fields are preserved for the booking including the date and time, we have multiple clients using it with that specific use case.
If you have any questions about it, feel free to reach out to us directly.
Thanks @Aria - do you mean the full "[name].myshopify.com" address? Can I PM this to you? I've gotten some unwanted contact from Shopify experts in the past.
Edit: How this affects the business:
This is essentially for a hiring process.
We're having to completely bypass Shopify and manually enter a POS sale because if we use the parked sale we'd have to wait for the customer (who is a walk in) to open their email and pay via an online system. This is not practical for walk in customers as you can imagine.
So instead we bypass Shopify, then go back into book that app to complete the order number information for the customer and manually confirm the order.
Problems with this:
1. It opens itself up to more possibility of human error (more manual steps)
2. When reimbursing the client for their deposit (when they return the item), the client won't get a record in their website account (when they log in).
Thank you for clarifying.
I do need your store URL in order to add you to the feature request. Shopify staff don't communicate by PM on forums. If you're more comfortable reaching out to our support to have them add you to the feature request, you can do that here. If you use online chat or email, you can always link them to this post to speed things up a bit.
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