About this issue, we have opened multiple support tickets and Shopify keep saying overtime the same response : that they are working hard into this problem and can't give no ETA. They're like a well programmed robot and we feel they don't care at all...
Also, there's apparently an issue with the Moneris API for making the exchanges work. This is strange because, when we were with LightSpeed, that was working perfectly! I guess their programmers are not good enough to solve those issues, or there's another reason they don't tell.
Meanwhile, there was a brief moment of joy when they announced the new POS app along with the new POS hardware not long ago.... but again, Shopify support won't say any ETA for Canadian customers... This feels so wrong as Shopify is a Canadian company.
Finally we did abandon the POS Moneris integration but this sucks... and its very error prone since the clerks have to manually enters the sale amount.
Since Shopify still does not seem to care about this issue, we're thinking to switch back to LightSpeed because of this very annoying missing features, as well as other bothering things. In the past months, I've kept a close eye on LightSpeed products and they became much more interesting. By the way, their eCommerce solution is supporting multi-language for real.
As I am a 20+ years programmer, when we migrated first from LightSpeed to Shopify, I've made a little automated conversion program. I guess I could make another program to migrate back easily from Shopify to LightSpeed. This program would include :
So, how many of you would be interested? At this time, I would like to give it free in exchange of your feedback for bug correction.
We are also struggling with Shopify's lack of progress on the issue of exchanges and refunds with semi-intergrated Moneris. We are at the point too were we are considering going back to an external moneris machine, so that exchanges and refunds are much easier - but are aware that keying in errors will occur. We have been using Shopify POS for about 7 months and a Shopify website for about 3 years. When we "upgraded" to the Semi-integrated Moneris, we didn't realize all the problems we would have not only with the occasional loss of connection between the ipad and the pin pad, but also with exchanges and refunds.
I do not know much about Lightspeed, and I am not ready to switch just yet as we have just went through a lot of work switching from our old system to Shopify. However, I will keep you in mind if Shopify does not deal with some of these basic issues in the very near future.