Image not showing in my POS App

New Member
3 0 0

I have produced a product to be seen only in my POS App but when I view the product in my listing in POS the image is missing.

have checked it on my web site and it is there . Have you had this before and if so how can I resolve the problem? 

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Shopify Staff
Shopify Staff
235 0 27

Hi Tony,

I'm sorry that is happening, I have not heard of this before. Two possible solutions:

1. Background the app and then bring it back (this forces a re-synch)

2. Update to our latest version: 1.0.3

Thanks for letting us know. Let me know how this goes.

 

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New Member
3 0 0

Hi Andrew

Thanks for getting back to me 

yes running the latest version and have tried switching it on and off but some of the existing products are ok.

But it has got worse over last few days so I have had to send a support e-mail wait for a reply.

 

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Shopify Staff
Shopify Staff
235 0 27

Hm. Can you send us the logs please?

If you long press the avatar in the top left corner these options should display: http://monosnap.com/image/TkNRriGL3TeY2vMLaqSzzwEnd

Press "Send Feedback" this will forward our development team logs and we will take a look. I'll let you know what we find.

 

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New Member
3 0 0

Hi Andrew 

Have sent the log, hope to here from you soon.

 

 

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New Member
1 0 0

Hi guys,

I am experiencing the same issue. My images show in my Shopify shop, all product data is synced with Vend, with the exception of my product image.

Did you'll find a solution?

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Shopify Staff (Retired)
Shopify Staff (Retired)
5841 0 119

Dustin, please submit your logs through the app. The more logs they get the quicker they can track down where the bottleneck is.

http://shopifyplus.com ::: http://twitter.com/bacchus
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