New exchange feature not showing up

Shopify Partner
660 0 102

Hi,

I would like to test the new exchange feature 

https://help.shopify.com/en/manual/sell-in-person/transactions/orders/exchange-item-new-flow

I updated the POS app to the latest version on the ipad (5.0.0) and enalbed store credit.

However there is no option to exchange.

The button says "Refund products" instead of "Refund or exchange" and I cannot select a prodcut to exchange.

Is there anything I'm missing?

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Tourist
11 0 8

Hi Clement, 

I am also experincing the exact same issue.

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Shopify Staff
Shopify Staff
466 26 66

Hi, Clement.

This is Dallas from the Social Care Team here at Shopify.

I completely understand you wanting you to be able to use the new exchange feature as soon as possible, I am so glad to hear it. However, since it was just released it is still in the process of being fully rolled out to the public. I would recommend keeping an eye open for it over the next little bit and it will show up.

If you have any other questions don't hesitate to reach out again. Our support is available 24/7 to help out. 

Dallas,
Shopify Social Care Team

Dallas | Social Care @ Shopify
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Shopify Partner
660 0 102

I don't mind waiting but the email from marketing said it was ready on the 30th so it's confusing...

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Shopify Staff
Shopify Staff
1 0 0

Hi Clement,

Thanks for reaching out and completely appreciate the confusion. We shared the email in advance with a link to temporary docs to help prepare you and your team. The new refunds & exchanges functionality should now be available to you and your team as of Today (Aug 30). 

Thanks! 

-Rahul

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Shopify Partner
660 0 102

Oh cool it's showing up now.

Thanks!

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Shopify Partner
1 0 0

Hi Dallas & Rahul, the exchange product option does not show up in Shopify Singapore. There is only a Refund button.

Is the Exchange option it not available here in Singapore?

Thanks !

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Shopify Staff
Shopify Staff
466 26 66

Hi, Davo. 

Have you updated your POS app to the most up-to-date version? 

Best,

Dallas

Dallas | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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