POS Customer View, I've tried, I've tried really hard

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Shopify enabled a customer view feature a while back. The idea was great! Customer transaction would be shown on a front facing screen. At first, customer profile information was there as well. What a convenience! 

We'd ask a customer for their email address, type it into our POS, add them to the sale an voila! the customer information would move onto the front facing screen. We could then ask "Does this look correct?" and gesture to the screen. The customer could review their purchase, see their customer profile on the screen and confirm everything was correct. It was awesome! Then Shopify removed the customer information from the customer view due to "privacy" concerns.

Then shortly after the disconnect issues started happening. I submitted Bug reports, and called support to no avail. We started making "re-connecting" the Customer view screen part of the morning routine at opening. 

- Open Hardware in POS

- Navigate to Customer view

- Forget the Customer view device

- Unmount the Customer view from the stand

- Close customer view app

- Re-open app and scan the POS screen barcode

- Re-mount customer view app

We would do this every morning as part of opening. No big deal, it's probably best to lock the tablet up at the end of the night in the safe and disconnect it anyway. But then second shift would come in and say "Oh, you guys didn't connect customer view". ... "yes we did".... So, mid day we'd wait for customers to lull and repeat the process for a second time. 

- Open Hardware in POS

- Navigate to Customer view

- Forget the Customer view device

- Unmount the Customer view from the stand

- Close customer view app

- Re-open app and scan the POS screen barcode

- Re-mount customer view app

 

Then the shift would get 3 or 4 hours in, and yes, again, customer view would disconnect. So, they'd go through the process again. 

- Open Hardware in POS

- Navigate to Customer view

- Forget the Customer view device

- Unmount the Customer view from the stand

- Close customer view app

- Re-open app and scan the POS screen barcode

- Re-mount customer view app

I've spoke with support maybe 3 or 4 times on this, I've submitted bug reports, I've tried developer mode on the customer view app, I've tried 2 different tablets. (I've tried 4G connected tablets, wifi connected tablets). Today though, after having another customer ask about the screen that was not working, we have decided to take it down. I'm removing the tablet mount, bringing the tablet home, we will no longer be using this poorly executed feature. 

1 year e-commerce, 7 years B&M store. www.shopbraeheid.com
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