POS Staff options not showing in Settings

New Member
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I have the Shopify plan ($79 mo) and should have access to add unlimited Staff members and set PIN's  per the instructions on link below but I don't have even have the Staff option in my Settings? Is there a way to turn this on or is this a bug with my account?



Community Manager
Community Manager
2397 163 351

Hi @thepallet,


Nick here from Shopify. 


Can I ask what device you are viewing your settings on? The reason I ask is that the Staff screen for Shopify POS is available only if you're on the Shopify plan or higher and using an iPad. You can't view Shopify POS staff settings on iPhone or Android. You can see the helpful guide Shopify has on this here




I'm wondering if this could be why it's not showing up for you. If you are viewing the settings on an iPad and on the Shopify plan or higher, then we will need to take a closer look as to why it's not showing up for you. 


Looking forward to hearing from you. 


All the best, Nick

Nick | Social Care @ Shopify
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