POS Update - Printer not printing.

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Shopify Partner
127 6 12

Some things I would suggest, as it has helped me in the past:

 

  • Reset network settings on the iPad. So that all connections will be wiped out and can be manually reconnected. 
  • Delete and reinstall the Shopify POS app. In case some cached data or settings are causing an issue.
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Explorer
50 0 27

@Greg_Kujawa wrote:

Some things I would suggest, as it has helped me in the past:

 

  • Reset network settings on the iPad. So that all connections will be wiped out and can be manually reconnected. 
  • Delete and reinstall the Shopify POS app. In case some cached data or settings are causing an issue.

This just happened to us in the middle of the day in the middle of a shift for no apparent reason.  We have an older TS100 LAN version plugged into a WiFi bridge.  Resetting the network settings on the iPad did the trick.  When I did that and then opened the Shopify POS app, it made me re-log in with the administrator password and it completely reloaded the store from scratch.  I did not need to reinstall the app to force these changes.

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