POS not Working

New Member
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Hi, I'm in a 14 days trial but I choose a Lite Plan, I set up my Point of Sale and when I try to open the POS app on my iPhone say I need to Upgrade my plan and then say "something wrong during import".

 

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Shopify Staff
Shopify Staff
519 26 57

Hi, @ajecpr !

 

Katy here from Shopify. I hope all is well with you, and thank you for reaching out.

That does appear to be a little strange. The POS app is compatible with all plans - including the Shopify Lite plan. 

 

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I have sent you an email so that I can check on your account with you, to help determine what may be causing this. In the mean time if you could ensure that your device software is up-to-date too, that would be great.

 

Do please reply to me when you can and we can have a closer look into this.

 

Cheers,
Katy

Katy | Social Care @ Shopify
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