POS setup and receipts

Tourist
11 0 2

Hi there

I am looking for the pace to edit receipts for the POS and there seems to be a link missing. From my search, I see that I am supposed to go to Shopify POS, the Store the receipts. However, when I click on Shopify POS in the store backend, I get a setup page. There is no store link. The POS was added to the store by someone other than myself, and I have never done this before. Have we skipped a step somewhere?

Thanks

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Shopify Staff
Shopify Staff
1599 66 183

Hi Erica, 

Nick here from Shopify. 

Great question. There wouldn't be a step to have been skipped in this situation necessarily. Shopify has a help document about editing POS receipts which you can see here. There are two things I think which might be preventing you from being able to edit the POS receipts. 

  1. You would need to be on the Shopify plan or higher. 
  2. You would need to be using an iPad as the ability to edit POS receipts only appears on that device. 

If you meet the criteria above, you can edit the receipts store>settings otherwise on the app.

Hope this helps answer your question. 

All the best, Nick

Nick | Social Care @ Shopify
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