Shopify POS Not passing any customer data?

Shopify Partner
8 0 4

Is it possible to get any customer information (for use on things like packing slips, email receipts etc) passed? At least reference the default customer billing address etc? I mean if I attached a customer to a POS order, why isn't the customer information being passed with the order?

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Shopify Staff
Shopify Staff
235 0 27

Hi Ry,

If you can reference the order # that this is happening on that would be very helpful. Best way to do this is to click on the Avatar in the top right-hand corner of your POS app screen. Then click "Send Feedback" --> "Send Report". 

Thanks,

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Shopify Partner
8 0 4

All POS orders do this...I probably just need to reference the default billing associated with the customer but I cant figure our the variable that will do that...

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Shopify Staff
Shopify Staff
235 0 27

Hi Ry,

What is your store URL? I will take a look.

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Shopify Partner
8 0 4

midweststairparts.com

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Shopify Partner
8 0 4

Am I asking the wrong questions...Customer data like billing address, company name etc...is not being passed to things like order printer, email receipts, etc...perhaps I am just using the wrong variable name?

 

Anyone?

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Shopify Staff
Shopify Staff
235 0 27

Hi Ryan,

The following variables work for me in my Shopify POS email receipt:

name:   {{shipping_address.name}}
customer email:  {{customer.email}}
shipping address: {{shipping_address.street}}

Can you confirm if these work for you? Please ensure that you are adding shipping addresses to your orders view the "Add Shipping" option in the cart tray.

I hope this helps,

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Shopify Partner
8 0 4

What if no shipping address is used...can we just grab the DEFAULT billing address related to the account that was linked in the order on the POS App? I need this for packing slips mostly, if that changes anything.

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Shopify Staff
Shopify Staff
235 0 27

Hi Ryan,

POS orders do not having billing addresses associated with them. The billing address is not needed.

If you associate an existing web customer (with a billing address) to a POS order, only then will a billing address be tied to the customer. However, if a customer only bought something using the POS app, then they will not have a billing address. 

Hope this helps,

 

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Shopify Partner
8 0 4

Correct, I am associating an existing web customer to a POS order. So is there a way to show the billing (not shipping address)? I know in our Quickbooks Integration this caused issues as well, so the programmer used the customer default variable, I just cannot figure out what that variable is or how to use it in our packing slips and such. I am sure other shopify users would find this useful as well! We are using the POS for phone orders for existing customers, as well as the eCommerce page etc etc.

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