Taking payment when there's no WiFi

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New Member
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I was recently at a show and took payments with my Shopify POS machine and iPhone6 quite successfully.  Then when thousands more people arrived at the show 4G was totally overwhelmed, the venue organisers hadn't arranged for the WiFi to be boosted and I lost 4 hours of selling on each of two consecutive days.  I have investigated having a mobile MiFi gadget but this wouldn't work without 4G connnectivity either.  What do other sellers do who have this problem?

 

Trixski

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Shopify Staff
Shopify Staff
561 24 58

Hi there @trixski!

 

Don here from Shopify. :)

 

Sorry to hear that you ran into that difficulty when trying to sell in person recently.

 

While it is possible to use the POS offline to process non-card transactions, it would be necessary to have an internet connection at the time in order to process card payments (whether directly or via an external reader).

 

If you are able and willing to accept cash or other manual payment methods, and you can log into your POS on your device and load up your store before setting out, you would still be able to process those types of order okay offline and when you do get to connect again your POS and admin will sync and update inventory etc.

 

Check out the guide above for more details on what can and cannot be done offline with the POS and best of luck with finding a workable solution.

 

 

Regards,

Don

Don | Social Care @ Shopify
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Shopify Partner
94 2 10

We are looking at workarounds for just such a scenario if we implement Shopify POS in production. Couldn't we create manual payment types for Visa, Mastercard, etc. and then use them after calling in a credit card for authorization? We do have separate payment terminals that operate off hard-wired Ethernet. Patched into a separate Internet connection. Either method would allow us to process credit card payments and notate the same in Shopify POS, correct?

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Shopify Staff
Shopify Staff
561 24 58

Hi there @Greg_Kujawa!

 

Don here from Shopify. :)

 

If you wish to process card payments external to Shopify while your POS setup is not able to connect to the internet you would need to process this as external debit/credit on your external card service and mark the payment as complete in your POS device.

 

Bear in mind that you would need to activate external debit/credit as a payment type in your POS settings (as detailed in that guide) and ensure that any payments you are accepting are fully processed by your external processor as it would be your responsibility to ensure you correctly capture funds for these orders from your customers.

 

These orders would then synchronise to your admin once your device connects to the internet again.

 

Check out the guide above and think about how you might have this work with the external card service you intend to use.

 

 

Regards,

Don

 

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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