Iam looking for an overview of returned items that are not put back in stock again.
When i do a refund on Shopify POS i can choose to restock Yes/NO
We sell expensive goods so it's super important to track all returned goods
Somebody have an idea how to track this?
Kind regards Martijn
My name is Ava, I’m one of Shopify’s Gurus and I’m here to help :)
We would only track stock that is chosen to be restocked at the time of the return. It’s not possible to track stock that isn’t returned to the inventory count. You can review the refund process here.
For tracking, you would need to track this outside of Shopify with a spreadsheet of some sort. Or you could create a new item in your inventory titled 'damaged', (or whatever reason why you may not want to resell as part of your normal inventory). You could then create a collection of all the unsellable merchandise to track in Shopify.
Also, I would recommend making the item unavailable to all sales channels, so that is isn’t mistakenly sold!
That being said, as a workaround, you could do the following: You could use tags to mark items. This will allow you to be able to filter later on for specific items, ex: damaged, unsellable packaging, manufacturer defect, etc. So this would be in conjunction with the new item being created in the inventory, not as a replacement solution!
Let me know what you think, happy to keep chatting with you here :)
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