URGENT: Printer stopped working with POS 5.35.0 update

Solved
Shopify Partner
155 2 42

And when everything is connected, open the Shopify POS app, then go Store > Hardware

 

Does it say that your printer is connected?

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Shopify Partner
155 2 42

Shopify support again said they're aware of the issue but gave no indication when it will be fixed.

 

Deleting the Shopify app each morning, reinstalling and re-launching the store allows us to print - we've been doing this every morning for weeks.

 

I wish Shopify would assign top priority to these sorts of issues, it's not brilliant but obviously it's acceptable to Shopify.

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Shopify Partner
25 0 4

Previously it had worked if the printer was removed from the app (no need to uninstall app) and have it re-added (which app did automatically), however it would break the following day (rinse and repeat).

 

After updating to 5.41.0, it appears the printer issue is resolved for us.

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