Has Ping gotten better?

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Saw Ping on the feed and went to look at it; been a Chatra user since they started beta testing. Ping sounds nice but the reviews are consistently abysmal. Are there any happy Ping users out there??

The Secret Chocolatier (shopify) : http://thesecretchocolatier.com | Homemade Chocolate Gifts (blog): http://homemadechocolategifts.com
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We use Ping - we don't have a  huge amount of chats going on, but for what it is worth I find it quite useful.

Pretty basic, but does the job; sending customers to the specific product page, general questions etc.

Wouldn't mind being able to modify it a bit; it's either the little bubble or some intrusive banner.

Probably doesn't deserve an abysmal rating imho - probably just an average. Maybe a 4.5/10 ;-)

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Can you set your schedule yet, or automated responses? I like the idea of Ping since it pulls together a bunch of Shopify services but it also seems to be not nearly as fleshed out as other vendors.

The Secret Chocolatier (shopify) : http://thesecretchocolatier.com | Homemade Chocolate Gifts (blog): http://homemadechocolategifts.com
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By schedule, I assume you mean your availability time... that's no problems. 

You can set automated responses as well - though we don't use it that much.. or visitors don't should I say. If they do I just find it easier to get in and out with a quick chat, share products or place it on the checkout for them to make it easy. If you've got relatively basic needs then it is definitely worth it - always nice to keep the app costs down ;-)

But I'd imagine if you are running a larger operation with quite a lot of customer service, or there needs to be some kind of collaboration across the customer service, it would probably come up a bit short.

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Tourist
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I love Ping, but I really dislike Kit. now Shopify is forcing Kit on me. I can't use Ping without Kit live and Kit nags the crap out of me with useless suggestions. Want to dump them both and find something else to use. The ability to chat with customers is huge, but the nagging, uncontrollable Kit makes it not worth it.

 

Searching here to find out what others are using as alternatives to Ping, but so far nothing learned.

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You're searching in my asking about how Ping was thread for alternatives to the thing I was asking? :D

 

I've used Chatra for a few years now and it's been fine. Multiple operators, links into Facebook, hours of operation, quick messaging, etc.  I used Lucky Orange before that and it's a bit wide of an app but had chat functionality. Depending how you like your analytics it might be a combo worthy, or not. Tried to search for the original chat service we used but they may have renamed.

 

Just trial a few out to see how they fit your needs.

The Secret Chocolatier (shopify) : http://thesecretchocolatier.com | Homemade Chocolate Gifts (blog): http://homemadechocolategifts.com
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