Video delay?

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Shopify Partner
10 0 6

Is anyone else having an issue where the sound and video in the livestream don't match up?

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Tourist
3 0 1

Yes, there is a delay in Europe, too.

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Shopify Partner
2294 117 353

yes this is typical for live events when they are combining multiple peoples conversations from different areas

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Community Manager
Community Manager
487 28 703

The team is aware and looking into the delay! Thanks for the heads up!

TyW | Online Community Manager @ Shopify 
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New Member
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not working

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Community Manager
Community Manager
487 28 703

@hmhervey wrote:

not working


Hi @hmhervey , can you expand? Is the stream not working at all, or are you seeing the audio delay?

 

The more detail you can provide the better! Thanks! 

TyW | Online Community Manager @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Shopify Partner
7 0 0

Yes,Am in India. Am too experiencing the delay. 

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New Member
1 0 0

Can´t get to the link for the live re unite

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Shopify Partner
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Community Manager
Community Manager
487 28 703

@sivaram636 wrote:

can you try this https://www.youtube.com/watch?v=tH-KEiOtMDc


Thanks @sivaram636

All, please use this link and if you encounter audio delays please verify you are viewing this stream. 

 

If you are encountering something other than a audio delay please make a new topic so we can investigate further :) 

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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